SBI Complaint Online, SBI Complaint Status, Grievance Redressal

SBI Complaint 2024:- Learn the steps for lodging a complaint with the State Bank of India’s Grievance Redressal via the Complaints And Compliments portal. Access the State Bank of India’s customer care portal to initiate your complaint. Track the status of your SBI online complaint using the assigned ticket number at https://crcf.sbi.co.in/.

SBI Complaint

The State Bank of India (SBI), established in the early 19th century, stands as India’s most reputable banking institution. It operates as a multinational bank, offering a wide range of banking and financial services. With its headquarters situated in Mumbai, Maharashtra, SBI holds the distinction of being the oldest commercial bank in India and commands a significant market share, accounting for 23% of total assets.

SBI Complaint

SBI has embraced both online and offline channels for maintaining Customer Relationship Management (CRM) and Cash Management Services (CMS). This article serves to guide you through the process of registering complaints (grievance redressal) with SBI and checking the status of your complaint with State Bank of India.

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SBI Complaint Overview

Article ForSBI Complaint Online, SBI Complaint Status, Grievance Redressal
CategoryTrending
BankState Bank of India
SectorPublic sector
ModeOnline & Offline
SBI Official websitehttps://sbi.co.in
Official websitehttps://crcf.sbi.co.in/

State Bank of India (SBI) Grievance Redressal

State Bank of India has implemented Cash Management Services (CMS) to resolve issues encountered by customers during their financial transactions. CMS addresses various complaint categories, ensuring smooth and accurate processing of both online and offline transactions. These complaint categories include:

  • ATM related
  • Advances
  • BHIM SBI Pay (UPI)
  • Demat
  • Deposits
  • General Banking
  • Government schemes
  • Remittances
  • NRI services
  • Technology: Internet Banking, Prepaid cards, Yono lite SBI
  • Unauthorized transactions
  • Yono

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How to Register an SBI Complaint Online?

You have the option to register an SBI complaint using both online and offline methods. This article provides detailed instructions on various avenues to register a complaint.

State Bank of India Grievance Redressal Online:

  1. Visit the official website of SBI by clicking on the following link: https://sbi.co.in
  2. Click on “Customer care” located at the top right corner of your screen.
  3. This will lead you to a page offering four options: “SMS unhappy,” “Send Complaint,” “Register complaint,” and “Customer Request and Complaint form.”
  4. Select “Register complaint.”

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How to File a Complaint at SBI Customer Care?

Alternatively, you can directly access the customer complaint form using the following link: https://crcf.sbi.co.in/ccf/

  1. Fill in all the required details such as Customer type (Existing SBI customers or Non-Customers – Prepaid card holders, Metro or Canteen card holders), Account number, complaint name, Branch code, mobile number, and Complaint details.
  2. Ensure all details are entered accurately.
  3. Provide a brief description of your complaint within a maximum of 500 characters.
  4. Enter the string displayed in the image.
  5. Click on the “SUBMIT” button to proceed or select the “RESET” button if you need to re-enter any details.

SBI Complaint Status 2024

To check the status of your SBI complaint, visit https://crcf.sbi.co.in/ccf/

  1. Enter your Complaint Ticket number and Mobile number.
  2. Input the string displayed in the image.
  3. Click on the “Submit” option to view the status of your complaint.

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SBI Complaint Status Check by SMS

Unfortunately, the option to check the status of a State Bank of India complaint via SMS is not available. To inquire about the status of your complaint, call the SBI Toll-Free number 1800112211 or 18004253800 with your ticket number.

How to Register a State Bank of India Complaint Offline?

You can also register a complaint with State Bank of India offline using the following procedure:

  1. Visit the nearest SBI branch.
  2. Consult with the Customer Service Executive or General Manager of the branch, who will provide you with a “Complaints Book.”
  3. Enter your complaint details in the book.
  4. You will receive an acknowledgment copy of your complaint.
  5. Additionally, you will receive an SMS confirmation to your mobile number, serving as an acknowledgment.
  6. SBI aims to resolve registered complaints within 3 weeks. If additional time is required, an explanation will be provided.

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Conclusion

In conclusion, the State Bank of India offers multiple avenues for registering and tracking complaints, catering to the convenience of its customers. Whether through online platforms, SMS inquiries, or offline methods at branch locations, SBI ensures a responsive and efficient grievance redressal process. By providing detailed instructions and accessible channels, SBI reaffirms its commitment to addressing customer concerns promptly and transparently, thereby fostering trust and satisfaction among its clientele.

FAQ’s

How can I check my SBI complaint status?

Upon successful registration of your complaint or request, you will receive a ticket number via SMS or email. To inquire about the status of your request, please dial 18001234 or 18002100 (accessible within India) and provide the ticket number.

What is grievance redressal in SBI?

Customer complaints can be registered through multiple touchpoints. You can reach our dedicated call center at 1860 500 1290, 1860 180 1290, 39 02 02 02 (prefix local STD code), or dial toll-free at 1800 180 1290.

How long does SBI complaint take?

If the complaint remains unresolved within the next 5 days (15 days from day 1), it will be escalated to the Corporate Centre. It is mandatory for the complaint to be addressed within a maximum period of 21 days or three weeks.

How can I register an online complaint with SBI?

You can register an online complaint with SBI by visiting the official website and following the instructions provided in the Complaints section. Alternatively, you can directly access the complaint registration form through the provided link.

Can I file a complaint offline with SBI?

Yes, you can visit your nearest SBI branch and register a complaint offline with the Customer Service Executive or General Manager. You will receive an acknowledgment copy of your complaint for reference.

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